Product
Company
Regulated by the DFSA
Need help?
Need help?
Need help?
We've got you.
We've got you.
We've got you.
Need help?
Need help?
Need help?
We've got you.
We've got you.
We've got you.
Questions about your Account, App, Wealth, or Card? Drop us a message and we'll get back to you within 2 business days.
Questions about your Account, App, Wealth, or Card? Drop us a message and we'll get back to you within 2 business days.
Talk to us directly.
Talk to us directly.
Talk to us directly.
Talk to us directly.
Talk to us directly.
Talk to us directly.
Speak to our customer success team — we'll do everything we can to resolve it.
support@sav.money
support@sav.money
support@sav.money
+971 55 435 6597
+971 55 435 6597
+971 55 435 6597
For queries about your Sav Account, App, Wealth, or Card.
support@nymcard.com
support@nymcard.com
support@nymcard.com
+971 60 050 5005
+971 60 050 5005
+971 60 050 5005
For Sav Card issuance, processing, or transaction-related issues.
How complaints work.
How complaints work.
How complaints work.
How complaints work.
How complaints work.
How complaints work.
If something's gone wrong, here's exactly what happens next.
1
1
1
Tell Us: We'll do everything we can to put it right. If you're not happy with the resolution, just say so, and we'll raise a formal complaint for you.
Tell Us: We'll do everything we can to put it right. If you're not happy with the resolution, just say so, and we'll raise a formal complaint for you.
2
2
2
We Investigate: A dedicated complaint handler takes over, and reviews your case against our internal processes and regulations we're held to.
We Investigate: A dedicated complaint handler takes over, and reviews your case against our internal processes and regulations we're held to.
3
3
3
We Respond: Acknowledged within 2 business days, resolved within 15. If we need longer, you'll know why and when to expect a response.
We Respond: Acknowledged within 2 business days, resolved within 15. If we need longer, you'll know why and when to expect a response.
Still not happy?
Still not happy?
Still not happy?
Take it further.
Take it further.
Take it further.
Still not happy?
Still not happy?
Still not happy?
Take it further.
Take it further.
Take it further.
If we haven't been able to put things right, you can raise your complaint with the relevant authority. Here's where to go:
consumerprotection@dfsa.ae
consumerprotection@dfsa.ae
consumerprotection@dfsa.ae
App or Platform Complaints
Dubai Financial Services Authority (DFSA)
sanadak.gov.ae
sanadak.gov.ae
sanadak.gov.ae
Card Issuance, Processing, or Settlement
Card Issuance, Processing,
or Settlement
Sanadak, the UAE Ombudsman Unit
centralbank.ae
centralbank.ae
centralbank.ae
General Consumer Protection
Central Bank of the UAE, Consumer Protection Unit
Central Bank of the UAE,
Consumer Protection Unit
Legal & Regulatory
Connect With Us
Unit 205, Innovation One Tower, DIFC, Dubai, UAE
(9am-7pm GST, Mon to Sat)
Copyright © 2026 Sav.
Sav Technologies Limited (“Sav”) (F009281) is regulated by the Dubai Financial Services Authority (“DFSA”). It holds Category 4 license for advising on financial products, arranging deals in investments, advising or arranging on money services, and arranging credit and advising on credit with a Retail Client Endorsement. Sav is registered in Dubai International Financial Centre (“DIFC”) (5474) with its registered address at Unit IH-00-01-02-OF-01 Level 2, Innovation One, DIFC, Dubai, United Arab Emirates.
Sav Technologies Limited is a wholly owned subsidiary of Sav Technologies Inc. registered in Delaware, USA.
https://www.dfsa.ae/public-register/firms/sav-technologies-limited
The Sav Card is a prepaid card issued by NymCard Payment Services LLC, pursuant to a license by Visa. Visa is a registered trademark of Visa Inc. NymCard Payment Services LLC arranges and provides the Sav Card and is a regulated entity by the Central Bank of the UAE, holding a Category II License reference 08.01.02.001.2022.02 under the Retail Payment Services and Card Schemes Regulation.
All promotional materials are provided by Sav and are intended only for jurisdictions where it is authorized to provide services. They do not constitute an offer or solicitation to provide services in any jurisdiction where it is not permitted to do so. Information contained on this website is of a general nature only and does not consider your financial objectives or personal circumstances. Please visit our Disclaimer Notice page for further information.
Legal & Regulatory
Connect With Us
Unit 205, Innovation One Tower, DIFC, Dubai, UAE
(9am-7pm GST, Mon to Sat)
Copyright © 2026 Sav.
Sav Technologies Limited (“Sav”) (F009281) is regulated by the Dubai Financial Services Authority (“DFSA”). It holds Category 4 license for advising on financial products, arranging deals in investments, advising or arranging on money services, and arranging credit and advising on credit with a Retail Client Endorsement. Sav is registered in Dubai International Financial Centre (“DIFC”) (5474) with its registered address at Unit IH-00-01-02-OF-01 Level 2, Innovation One, DIFC, Dubai, United Arab Emirates.
Sav Technologies Limited is a wholly owned subsidiary of Sav Technologies Inc. registered in Delaware, USA.
https://www.dfsa.ae/public-register/firms/sav-technologies-limited
The Sav Card is a prepaid card issued by NymCard Payment Services LLC, pursuant to a license by Visa. Visa is a registered trademark of Visa Inc. NymCard Payment Services LLC arranges and provides the Sav Card and is a regulated entity by the Central Bank of the UAE, holding a Category II License reference 08.01.02.001.2022.02 under the Retail Payment Services and Card Schemes Regulation.
All promotional materials are provided by Sav and are intended only for jurisdictions where it is authorized to provide services. They do not constitute an offer or solicitation to provide services in any jurisdiction where it is not permitted to do so. Information contained on this website is of a general nature only and does not consider your financial objectives or personal circumstances. Please visit our Disclaimer Notice page for further information.
Legal & Regulatory
Connect With Us
Unit 205, Innovation One Tower, DIFC, Dubai, UAE
(9am-7pm GST, Mon to Sat)
Copyright © 2026 Sav.
Sav Technologies Limited (“Sav”) (F009281) is regulated by the Dubai Financial Services Authority (“DFSA”). It holds Category 4 license for advising on financial products, arranging deals in investments, advising or arranging on money services, and arranging credit and advising on credit with a Retail Client Endorsement. Sav is registered in Dubai International Financial Centre (“DIFC”) (5474) with its registered address at Unit IH-00-01-02-OF-01 Level 2, Innovation One, DIFC, Dubai, United Arab Emirates.
Sav Technologies Limited is a wholly owned subsidiary of Sav Technologies Inc. registered in Delaware, USA.
https://www.dfsa.ae/public-register/firms/sav-technologies-limited
The Sav Card is a prepaid card issued by NymCard Payment Services LLC, pursuant to a license by Visa. Visa is a registered trademark of Visa Inc. NymCard Payment Services LLC arranges and provides the Sav Card and is a regulated entity by the Central Bank of the UAE, holding a Category II License reference 08.01.02.001.2022.02 under the Retail Payment Services and Card Schemes Regulation.
All promotional materials are provided by Sav and are intended only for jurisdictions where it is authorized to provide services. They do not constitute an offer or solicitation to provide services in any jurisdiction where it is not permitted to do so. Information contained on this website is of a general nature only and does not consider your financial objectives or personal circumstances. Please visit our Disclaimer Notice page for further information.
